Terms and Conditions

1: TERMS APPLYING TO ALL TICKETS PURCHASED FROM THE NWALI REVIVAL FESTIVAL

1.1 Refunds, Resale and Cancellation Policy:

1.1.1 Your ticket shall only be refunded in the event that the festival is cancelled. Details of our Ticket Exchange and Resale Policy are set out below.

1.1.2 In the event of a cancelled performance or a performance that has to be abandoned, we shall have no liability for any expenses whatsoever incurred by you.

1.1.3 Reselling your ticket for profit or commercial use, shall render it void.

1.1.4 We reserve the right to make alterations to the advertised details for the performance at short notice (for example performer’s changes). In these instances The Nwali Revival Festival is not obliged to refund the price of your ticket or exchange for another performance.

1.1.5 The ticket holder is responsible for care of the tickets after purchase. The promoters, performers, sponsors, venues, ticket vendors or their agents are not responsible for damage to or loss of the ticket.

1.1.6 Tickets cannot be replaced if lost. Nwali Revival Festival reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion.

1.2 Ticket exchange and resale

1.2.1 We cannot exchange tickets for Nwali Revival Festival received at Computicket in advance of the performance, for either rooms at the same price or a credit on account.

1.2.2 You may ask Computicket to resell tickets for Nwali Revival Festival but we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets. This service is offered and will be charged R1500.00 per resold ticket.

1.3 Ticket discounts

1.3.1 All ticket discounts are subject to limited availability and at the discretion of Nwali Revival Festival Office and Computicket. Discounted tickets cannot be booked in conjunction with or combined with any other reductions or offers.

1.4 Rules of admission

1.4.1 You need a valid ticket (Nwali Revival Festival) which must be produced on arrival to enter the Hotel/Festival.

1.4.2 Nwali Revival Festival Ticket always remains the exclusive property of Nwali Revival Festival.

1.4.3 Please check carefully the hotel, date and time printed on the front of your Nwali Revival Festival Ticket as mistakes cannot always be rectified after the booking has been confirmed.

1.4.4 The advertised running time of a performance may change; please check with Computicket on the day of the performance.

1.4.5 We reserve the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the festival or hotel and grounds and shall take any appropriate action to enforce this right.

1.4.6 To ensure our audience safety Nwali Revival Festival may conduct occasional security searches which may include searching your personal belongings at any time during the festival.

1.4.7 On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcasts/publication. All rights in such filming, sound recording, and photography shall vest in Nwali Revival Festival. If you don’t want to be part of this, please let a senior member of festival team know or site in area behind Cameras where possible.

1.4.8 We bear no responsibility or liability for any loss or damage to your personal property whilst at the venue/hotel/festival.

1.4.9 The unauthorised use of cameras, videos, or any other sort of audio or visual recording equipment is strictly forbidden unless prior consent is given by Nwali Revival Festival.

1.4.10 With any effects utilised in productions/events or activities such as: strobe lighting, smoke effects (including smoking on stage), loud bangs and gunshots, Nwali Revival Festival bears no responsibility or liability for any injury or distress caused because of these effects.

1.5 Health and Safety

1.5.1 For Health & Safety reasons, wheelchair users are not permitted to transfer into fixed seating.

1.5.2 Nwali Revival Festival is committed to minimising the risk to the health and safety of everyone associated with it.

1.5.3 Health and Safety of customers/festival goers at each venue/ hotel & grounds will be the responsibility of venue’s own management and staff.

1.6 Drinking and Misuse of illegal substances

1.6.1 We encourage everyone at Nwali Revival Festival to drink responsibly while participating in our events. Participants and guests should be aware that it is dangerous to abuse alcohol and other drugs.

1.6.2 You may not take drinks in glasses into the outside areas. Plastic cups are available for any cold drinks and may be taken in.

1.6.3 Nwali Revival Festival reserves the right to take disciplinary action which may include expulsion from the festival/hotel in the instance of abuse of alcohol and any illegal substances.

2: ADDITIONAL TERMS APPLYING TO TICKET PURCHASES FROM THE COMPUTICKET WEBSITE

2.1 Information about purchasing tickets – Please refer to Computicket website terms and conditions

2.1.1 The website at www.computicket.com is rendering a service to Nwali Revival Festival

2.1.2 This page and any documents referred to on it set out the terms and conditions on which Computicket supply tickets to you from their website. Please read these terms carefully before ordering any tickets from Computicket Website.

2.1.3 You will need to click the box denoting your understanding of these terms during your purchase of Tickets to confirm your acceptance of these terms. By doing so, you are deemed to accept these Terms and Conditions. If you don’t accept these terms, you will not be able to order any Tickets from Computicket website.

2.1.4 You should print a copy of these terms and conditions for future reference and you should also look at our Terms of Use, which tell you how you can use Computicket website.

2.2 Payment details, prices & delivery

2.2.1 The price of any Tickets will be as quoted on Computicket Website, except in cases of obvious error.

2.2.2 The prices include any Value Added Tax (VAT) applicable but excludes any booking fees. Per transaction there will be a mandatory booking fee which will be clearly displayed when booking the tickets.

2.2.3 You must be over 18 years of age to purchase Tickets.

2.2.4 Payment for all Tickets must be by credit or debit card. Computicket accept all major credit and debit cards and will not charge your credit or debit card until your order is confirmed.

2.2.5 Ticket confirmation will be emailed to you after your purchase.

2.2.6 Computicket will use their best efforts to email ticket confirmation to you within 7 days of you making a booking, although there may be instances where for security or other reasons, they are only able to dispatch Tickets in the weeks immediately prior to the performance or where we require you to collect your Tickets in person. Where this is the case, we will inform you at the time of booking or by email. Please check Junk Mailbox too.

3: HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 A contract will be formed as soon as payment is confirmed and accepted. You will receive a confirmation email from Computicket acknowledging that they have received your order. Please note that tickets are subject to availability and payment will not be accepted if tickets are unavailable.

3.2 The Contract will relate only to those Tickets indicated in the confirmation email. We/Computicket will not be obliged to supply any other tickets which may have been part of your order until acceptance of your order for those tickets has been confirmed in a separate acknowledgement email.

4: LINKS & DISCLAIMER

Computicket may provide links on their website to the websites of other companies, whether affiliated with us/them or not. We cannot accept any liability for tickets you purchase from companies to whose website we have provided a link on our website. This disclaimer does not affect your statutory rights against the third-party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third-party seller for the transaction to proceed.

5: OUR REFUNDS, RESALE AND CANCELLATION POLICY

For our policy on refunds, please see Section 1 of these terms.

6: OUR LIABILITY

6.1 Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the Tickets you have purchased.

6.2 In the event that a performance has to be cancelled or abandoned part way through, we will not be liable for expenses whatsoever incurred by you.

6.3 We accept no liability for any indirect, special or consequential losses whatsoever, including (for example) loss of profits, revenue, contracts, data or goodwill.

6.4 These terms and conditions do not affect your statutory rights as a consumer.

6.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

7: WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using Computicket Website, you accept that communication with us and Computicket will be mainly electronic. We will contact you by email or provide you with information by posting notices on Computicket Website or Social Media. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.

8: NOTICES

All notices given by you to us must be given to Nwali Revival Festival. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in section 7 above. Notice will be deemed received and properly served immediately when posted on Festival website, 24 hours after an email is sent, or three days after the date of posting of any letter (as the case maybe). In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

9: EVENTS OUTSIDE OUR CONTROL

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control “Force Majeure Event” “‘medical emergency’, ‘pandemic’, ‘outbreak’ etc.”.

9.2 A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others ‘medical emergency’, ‘pandemic’, ‘outbreak’ etc.) such things as terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

9.3 If a Force Majeure Event occurs, we may have to cancel a performance or abandon it and our obligations to you are deemed to be suspended for the period that the Force Majeure Event, ‘medical emergency’, ‘pandemic’, ‘outbreak’ etc. continues. We will use our reasonable endeavours to bring the Force Majeure Event, ‘medical emergency’, ‘pandemic’, ‘outbreak’ etc. to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event, ‘medical emergency’, ‘pandemic’, ‘outbreak’ etc.. Please note section 6.2 above.

10: OTHER MATTERS

10.1 We reserve the right to transfer, assign, charge, and sub-contract or otherwise dispose of any Contract at any time.

10.2 If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.

10.3 If any part of these terms and conditions or of any Contract is unenforceable, this will not affect the enforceability of any other part.

10.4 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract.

10.5 Part 1 and Part 2 of these terms, together with any document referred to in these terms, constitute the whole agreement between you and us.

11: CHANGES

11.1 We reserve the right to unilaterally revise these terms and conditions of use at any time by amending this document. You should check this document from time to time to take notice of any changes we have made as any said changes shall be binding on you from the time they are made.

11.2 Any Contract will be subject to the terms in force at the time that you order Tickets from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).

12: LAW & JURISDICTION

These terms and Contracts for the purchase of Tickets through Computicket website will be governed by South African law. Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the South African courts, although we reserve the right to bring proceedings against you for breaking these terms or any Contract in your jurisdiction of residence or any other relevant jurisdiction.