MAKOTI FESTIVAL 2026

Malkerns, Eswatini

TO BE ANNOUNCED SOON

Following receipt of your booking cancellation or returned tickets, we will refund you the face value paid for the relevant tickets (or, if a discounted ticket, then instead the discounted ticket price paid), provided that reasonable cancellation charges as determined by the Event Organiser may be charged and deducted from such refund. Unless otherwise stipulated by the Event Organiser and depending on the prevailing circumstances the following cancellation charges may apply: - If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply; - If the cancellation occurs less than 30 but more than 7 days prior to the event a 50% cancellation fee will apply; - If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply; - Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person's ticket.

The venue's parking policy

• POLICY TERMS & CONDITIONS • ; Funeral policy Benefit E5 000.00 payable at claim stage. ; Policy Term Period - Valid for 12 Months, effective 1st May 2026 until 30th April 2027. ; Waiting Period - 6 months for Natural death, No waiting period for accidental death. ; Exclusions - Suicide covered after 24 Months • CLAIMS PROCEDURE • Submit all claims to any of the Orchard Offices. The following documents must be submitted; ; Completed Claim form ; Identity Document of deceased and of the next of keen ; Death Certificate ; Mortuary Letter ; Doctors report/Letter from Chief/Police Report ; Proof of banking letter or Bank Statement • FIND US • Mbabane Head Office: 1st Floor, Office No. 110, The New Mall, Dr Sishayi Street, Mbabane| P O Box 6913 Mbabane, H100, ESwatini | Tel: 268 2404 1594 | Mob: 268 7866 3046 Manzini Office: Ground Floor, Office No. 11, SNAT Building, Mancishane Street, Manzini| P O Box 6913 Mbabane,H100, Eswatini | Tel: +268 25058768 | Mob: +268 7824 4369 Nhlangano Office: Nhlangano Mall, Plot 295, Sililo Avenue, Opposite Pick ‘n’ Pay Store | P O Box 6913 Mbabane,H100, ESwatini | Mob: 268 7684 9934 WhatsApp Contacts: +268 7866 3046 | +268 7824 4369 Email Address: info@orchardig.com • To lodge your complaint contact Phone: Call +268 7611 7472/ +268 2404 1594 Email Address: clientservices@orchardig.com Or come to our offices to lodge your complaint in person • If you still wish to take your complaint further, you are welcome to contact the Office of the Ombudsman for Insurance of the Financial Services Regulatory Authority (FSRA). Telephone: 2404 4464. Physical Address: Ingcamu (PSPF) Building, Mhlambanyatsi Road, 3rd Floor, West Wing, P.O. Box 8490, Mbabane, H100 Eswatini.