Vimy Ridge, Delville, Germiston, South Africa

## OFFICIAL TICKETING, REFUND AND ANTI-FRAUD POLICY **East Rand Summer Festivals (ERSF)** ### 1. Official Ticket Sales All event tickets are sold exclusively through **Computicket and its officially authorised partners**. ERSF has not appointed any independent vendors, agents, individuals or third parties to sell tickets on its behalf. ### 2. Complimentary Tickets ERSF has not authorised any vendors, agents or third parties to distribute free or complimentary tickets. Any complimentary tickets, if issued, must be expressly authorised and verifiable by ERSF. ### 3. No Resale or Ticket Transfers Tickets are non-transferable and may not be resold, exchanged or sold through third-party platforms or individuals. Purchasing a ticket from an unauthorised seller puts you at risk of receiving a fake, duplicated or invalid ticket. ### 4. Fraudulent Tickets and Liability ERSF accepts no responsibility for losses, damages or denied entry resulting from tickets purchased from unauthorised sellers or obtained through unofficial channels. All tickets are subject to verification at the entrance, and invalid, duplicated, altered or fraudulent tickets will not be accepted. ### 5. Refund Policy - **14 or more days before the event:** Full refunds may be requested, subject to the applicable ticketing procedures and consumer protection laws. - **Less than 14 days before the event:** No refunds will be issued for voluntary cancellations, subject to applicable consumer protection laws. - **Event cancellation or material changes:** Refunds or other remedies will be handled in accordance with applicable South African law and the authorised ticketing platform's procedures. ### 6. Protect Yourself Purchase your tickets only through Computicket or its officially authorised partners. Do not buy tickets from individuals on social media, WhatsApp groups, street vendors or other unofficial sources. **If a ticket offer does not come directly from Computicket, its authorised partners, or an officially verified ERSF communication channel, treat it as unauthorised.** ERSF reserves the right to verify all tickets and refuse entry where a ticket is invalid or fraudulent, subject to applicable law.

# PARKING POLICY AND TERMS OF USE **East Rand Summer Festivals (ERSF) | Germiston City Sports Grounds** All visitors using the venue's parking facilities are required to comply with the following parking rules and safety conditions. ### 1. PARKING FEES AND AVAILABILITY - Parking is available at **R50 per vehicle**, subject to available space. - Parking operates on a first-come, first-served basis. Payment does not guarantee a reserved parking bay. - Once the parking area reaches capacity, no additional vehicles will be admitted. ### 2. NO PASS-OUTS **NO PASS-OUTS ARE PERMITTED.** Once a vehicle exits the parking area, re-entry is not guaranteed and will be subject to the event's applicable arrangements and available space. Please ensure you have everything you need before entering the venue. ### 3. VEHICLE SECURITY AND VALUABLES Security personnel will be deployed to monitor the parking area. However, every driver remains responsible for taking reasonable precautions to secure their vehicle and belongings. - Lock your vehicle and ensure all windows are fully closed. - Keep valuables out of sight, preferably locked in the boot. - This includes power banks, sunglasses, lighters, electronic devices, handbags, cash and other personal belongings. - Do not leave valuables visible inside your vehicle. - Ensure your vehicle is properly secured before leaving it unattended. ### 4. THEFT, DAMAGE AND LOSS Vehicles are parked at the owner's risk. Although ERSF will make reasonable provision for security, security personnel do not guarantee that theft, vandalism, attempted theft or accidental damage will be prevented. ERSF shall not be responsible for loss of or damage to vehicles or personal property except to the extent that liability arises under applicable South African law. Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by law. ### 5. STRICT NO-SMOKING POLICY – R2,000 PENALTY **SMOKING IS STRICTLY PROHIBITED IN THE DESIGNATED PARKING AREA.** The parking area contains vehicles parked in close proximity. A discarded cigarette, burning ember or other ignition source could start a fire, potentially causing extensive damage to vehicles, endangering lives and resulting in the suspension or cancellation of the event. To protect all attendees, vehicles and property, **a R2,000 penalty will apply to persons found smoking in the designated parking area, subject to lawful authorisation and enforceability.** This prohibition applies to all drivers, passengers, event attendees, staff, contractors and service providers. Security personnel may intervene, report violations and take appropriate action in accordance with applicable law and event safety procedures. No vehicle will be clamped or detained solely to enforce payment of a penalty unless expressly authorised by law. **There will be no tolerance for conduct that creates a fire hazard.** Your cooperation is essential to protecting lives, property and the continued safe operation of the event. ### 6. COMPLIANCE AND ENFORCEMENT All drivers and passengers must comply with instructions issued by authorised parking attendants and security personnel. ERSF reserves the right to refuse parking access or require persons to leave the parking area for serious or repeated breaches of the parking rules, subject to applicable law and event safety procedures. ### IMPORTANT PARKING NOTICE **PARK AT YOUR OWN RISK.** - Parking: R50 per vehicle, subject to availability. - No pass-outs. - Lock your vehicle and close all windows. - Keep all valuables out of sight. - No smoking in the parking area. - A R2,000 smoking penalty applies only where lawfully authorised and enforceable. By entering the parking area, visitors acknowledge these rules, subject to their rights and protections under applicable South African law. **EAST RAND SUMMER FESTIVALS (ERSF)** Germiston City Sports Grounds

Whatsapp - 064 831 3108 Email - ops@ersf.co.za