Ticket terms and conditions in South Africa generally state that tickets are non-refundable unless an event is cancelled or significantly altered by the organizer. Tickets are treated as cash, often non-replaceable if lost, and are sold on behalf of event partners, meaning liability for issues lies with the organizer, not the ticketing agent. [1, 2, 3, 4, 5]
Key general terms across major South African platforms include:
Refunds and Cancellations: Refunds are typically only provided if an event is cancelled or rescheduled. Ticketpro may apply cancellation charges: 15% (30+ days before), 50% (7-30 days), or 100% (under 7 days). Ticketmaster SA requires notification within a specified deadline for refunds on material changes.
Ticket Ownership & Validity: Tickets are generally not replaceable if lost, stolen, or damaged.
Right of Admission: Venues and promoters reserve the right to refuse entry, and they may change programs (including performers) without providing compensation.
Age Restrictions: Users must generally be 18+ to purchase, and event-specific age restrictions may apply.
Resale Prohibitions: Tickets sold via unauthorized channels are usually voided.
Download the guides below to set up the Computicket Scanner App for ticket validation at your events.