Gates will open at 5pm.
Movie starts after sunset, which range between 6:30pm and 7:30pm.
Gates will close 15 minutes after the start of the movie.
All tickets are sold through computicket.com.
Ticket sales are final, non-refundable, and non-transferable to another night. Tickets can, however, be given to anyone to use and no name change is required.
No persons will be allowed entry without a Webtickets (printed or digital) ticket.
Registered computicket account holders will receive an email and SMS notifications in case of show cancellations, postponements, or venue changes, among other reasons.
Light drizzle and tolerable wind will not cancel the event, so please come prepared.
If a movie is cancelled the day before or on the day of the event before doors open, we will inform the registered Computicket account holder via email and SMS. Communication will be sent to the email address and cell phone number used to make the Computicket booking. You will then have the option of choosing another date or receive a refund. Please note that no exchanges/refunds will be given after 7 days from the cancellation date for any reason whatsoever.
If a movie has played for longer than half its length and we are forced to cancel, no exchanges will be given.
The registered Computicket account holder will receive an email the following working day with instructions in this regard. Please note that no exchanges will be given after 7 days from the cancellation date for any reason whatsoever. When choosing the refund option it is for the face value of the tickets only and does not include any fees paid.
Please note that we not accountable for any expenses related to travel, accommodation, or other services or products that are associated with attending the event.
Shows with less than 10% ticket sales may be cancelled by the organisers up to 24 hours in advance.
Tickets are limited, so book them ASAP to avoid disappointment.
If there are to tickets available, they will be sold at the gate. Card payments only.
No chairs or backrests are allowed to be brought into the venue.
Own food and drinks will be allowed into the venu.
No alcohol is allowed to be brought into the venue.
Bag checks will be performed at the entrance of the venue that enforces a no-food /alcohol policy or have other restrictions.
No pets allowed.
No smoking, including electronic cigarettes/vapes, is allowed anywhere except at the designated smoking area.
It is a criminal offence to remove any of our property from the premises, including blankets, backrests, VIP tables, games, décor or any other equipment. Offenders will be prosecuted.
We prioritize the safety and enjoyment of all attendees. Therefore, we and venue management reserve the right to deny admission to anyone due to health and safety, environmental, or security concerns. Please take note of the following guidelines:
It is the ticketholder’s responsibility to be aware of and to adhere to the age restrictions applicable to movies exhibited in the Republic of South Africa, and governed by the Film and Publications Board of South Africa (FPB). Should a guest not meet the age restriction criteria attached to the movie, we are legally compelled to deny entry to the cinema to said person, and no ticket refunds or readmission tickets will be granted.
The age restriction and parental guidelines for each film, as classified by the FPB, are displayed in the detailed movie description.
There will be no refunds for late arrivals.
Guests may be denied admission or removed from the event in the case of refusal to be searched, abusive or threatening behaviour, drunkenness, smoking in non-smoking areas, carrying offensive weapons or illegal substances.
Our crew and management reserve the right to request guests to take items back to their cars unless the items in question have been pre-arranged with management in writing. Please be aware that the following items are strictly prohibited and will not be allowed into the event:
Private chairs and backrests are not allowed.
Items with an open flame, such as candles, and sky lanterns.
Fireworks, laser pens, and laser equipment.
Tents, flags, gazebos, large umbrellas or pop-up structures.
Balls (soccer/rugby/etc) or bicycles, skateboards, scooters.
Animals
Recording equipment.
Samples, sponsorship, promotional, or marketing materials for other businesses, events, or activities.
Controlled substances or illegal drugs as defined by the South African law, is prohibited.
By entering the event, you consent to be filmed or photographed, as filming and photography may occur. All official photographers and film crew will be identifiable. If you do not wish to have your footage or photographs published, please inform the operations manager or photographer on the evening.
At Hope is Here and Computicket, we value your privacy and will not disclose your personal information for marketing or any other reasons without your consent, unless required by law. We are committed to respecting your privacy and keeping any personal communication between us confidential.
The Definition of “Force Majeure” in an Agreement, “force majeure” refers to an event that is outside the control of either party and could not have been predicted. This includes natural disasters, fire, floods, war, invasion, civil war, riots, strikes, national restrictions, court orders, civil unrest, and any other circumstances that are outside of our control of either party due to governmental authority. Force Majeure and COVID19. No party shall be liable to the other in respect of the non-performance of any of the obligations arising from our cinema, in the event and to the extent that such non-performance is the direct result of or has been directly caused by force majeure. If any party is unable to fulfill their obligations due to force majeure, they will not be held responsible for any resulting damages. Additionally, any non-performance due to the Coronavirus will not result in liability for The Cinema. They will make every effort to cooperate and fulfill their obligations in compliance with COVID regulations.
By attending a show presented by Hope is Here , you agree to indemnify and hold harmless its shareholders, directors, employees, and/or agents from any and all claims or loss, including injuries and/or property damage, regardless of whether such claims arise from an act or omission by Hope is Here, its shareholders, directors, employees, or agents, and whether such acts or omissions were negligent or not. Additionally, as a parent or guardian, you agree that your dependents cannot hold Hope is Here accountable for any damages incurred as a result of attending a show. If any provision of this agreement is deemed void, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable.
Download the guides below to set up the Computicket Scanner App for ticket validation at your events.