✅ MIHLALI FESTIVAL – ONLINE TICKETING TERMS & CONDITIONS (UPDATED WITH KIDDIES AREA)

1. Ticket Purchase

• Tickets must be purchased through authorized platforms such as Computicket only.

• Tickets are non-refundable, non-transferable, and non-exchangeable unless required by law.

• Ensure all personal details during purchase are correct.

2. Entry Requirements

• A valid ticket (digital or printed) is required for festival entry.

• One ticket admits one attendee. Duplicate or changed tickets will be denied entry.

• Main Festival Age Restriction: Strictly 18–35.

• Children are NOT permitted in the main festival zone, but are allowed in the dedicated Kiddies Area only.

3. Kiddies Area Policy

• A secure, supervised Kiddies Area will be available.

• Only children aged 3–12 years may access the Kiddies Area.

• Children must be registered on arrival.

• Parents/guardians must sign a Child Safety & Indemnity Register.

• Children must be collected by the same guardian who dropped them off.

• No child will be released to anyone without verified identification.

• The festival provides caregivers, play equipment, and safety protocols, but parents remain ultimately responsible.

4. Identification

• All attendees in the main festival zone must present:

• SA ID, Driver’s Licence, or Passport.

• The ID must match the name on the ticket.

5. Safety, Security & Bag Checks

• All attendees and children entering the Kiddies Area may be subject to security screening.

• Prohibited items include:

  • Weapons

  • Alcohol & illegal substances

  • Outside drinks or food

  • Sharp/dangerous objects

  • Glass bottles

• The festival reserves the right to deny entry or confiscate prohibited items.

6. Event Conduct

• Disrespect, violence, vandalism, harassment, or discrimination will result in removal without refund.

• Parents must ensure children behave safely and follow instructions inside the Kiddies Area.

7. Event Changes, Postponement or Cancellation

• Organizers reserve the right to adjust the line-up, timing, and program for safety or operational reasons.

• If postponed, tickets remain valid.

• If cancelled, refunds will be processed through Computicket according to their policy.

8. Health & Risk Mitigation

• You enter the event site at your own risk.

• The festival is not liable for:

  • Personal injury

  • Loss, theft, or damage of property

  • Child injuries due to negligence of parents

• First-aid and safety personnel will be on site.

9. Media & Photography

• Photos and videos may be taken during the event.

• By entering the festival or Kiddies Area, you consent to your images being used for promotional purposes.

10. Food, Drinks & Vendors

• Outside food or drinks are prohibited in the main festival area.

• Approved vendors meet required hygiene and licensing standards.

• Only kid-appropriate snacks will be permitted inside the Kiddies Area.

11. Refunds & Disputes

• No refunds for missed events, misconduct removal, or lost/stolen tickets.

• Refunds occur only if the event is officially cancelled.

• All disputes must go through the Computicket service channels.

✔️ Condensed Version (Computicket Display)

MIHLALI FESTIVAL TERMS

• Tickets non-refundable.

• Strictly 18–35 for main festival.

• Kiddies Area available for ages 3–12 (registration + guardian ID required).

• Bags subject to security checks.

• No outside food/drinks, alcohol, drugs, weapons.

• Attend at own risk.

• Organizers may adjust programming.

• Misconduct = removal without refund.

• Event cancellation refunds processed via Computicket.